Customer service in Namibia is pathetic: Tweya

WINDHOEK: Trade and Industry Deputy Minister Tjekero Tweya has described customer service in Namibia as “pathetic, if not poor”.

Speaking at a one-day Namibian Customer Service Awards’ and Conference preparatory breakfast meeting here on Thursday, he said poor customer service is mostly caused by poor leadership and lack of respect and trust of employees by their own managers and/or business owners.

Tweya stressed that a few public offices, businesses, shops and restaurants which render services lack honesty and respect for the people they serve.

Most tourist destinations such as lodges and restaurants had closed down because of poor customer service, he added.

“It is time for us Namibians to start scrutinising the importance of our customers at commercial banks, shops and public offices, and serve them with happiness and respect,” the deputy minister urged.

The Namibian Customer Services Awards’ and Conference is scheduled to take place in the capital from 03 to 05 November this year.

The aim of the project is to raise awareness about the opportunities which a culture of excellent customer service could bring to Namibia.

The event is being organised by the Harold Pupkewitz Graduate School of Business (HP-GSB) at the Polytechnic of Namibia.