Deputy PM Calls for Quality Service Delivery

PUBLIC servants should not lose sight of the urgency and importance of quality service delivery, deputy Prime Minister Marco Hausiku has said.

Speaking during the main commemoration of Africa Public Service Day at Rundu yesterday, Hausiku underscored the importance of celebrating the day annually as a platform to recognise the values and virtues of service to communities, and to showcase public services and goods.

This year, the day is celebrated under the theme “African Charter on Values and Principles of the Public Service and Administration: A Tool for Enhancing Government in the Open Government Era”.

Hausiku explained that the African Charter on Values and Principles of the Public Service and Administration is not meant as a “one-size-fits-all” framework for member states, but is supposed to be a broad framework aimed at guiding member states to develop, modernise and professionalise their public services.

“This process needs to be grounded in the main purpose of the public service, which is to promote the general welfare of all citizens, based on the effective and efficient delivery of public services,” the deputy Prime Minister said.

Based on its track record over the past 24 years, Namibia has made adequate policy and legislative provision to ensure “open government”, but good policies, excellent infrastructure and the country’s contrasting beauty are not enough.

Hausiku said the most valuable changes which civil servants can make is to ask themselves whether they have actively lived up to the challenges of quality service delivery, and to what extent citizens had been engaged in the formulation, planning and implementation of projects and programmes.

He challenged civil servants to critically reflect and come up with workable suggestions and solutions to obstacles in the public service.

The day was instituted in 1994 in Tangiers, Morocco as a day to reflect on the functions of the public service, give recognition to and make known the importance of the civil service, its positive contributions and benefits to public servants as well as motivate and encourage public servants with new initiatives and innovations.

During the three-day commemoration, several public lectures and discussions pertaining to public services will be delivered.

Source : The Namibian