Standard Bank Upgrade Leaves Chaos

A RECENT upgrade of its core banking system by Standard Bank Namibia left many of its clients unhappy after they experienced problems with electronic payments.

The bank has since apologised for the inconvenience caused to clients during the maintenance and upgrade of its customer service channels – ATMs, internet banking, cellphone banking and its SMS service, My Updates.

The bank said it had carried out a routine upgrade of its core banking system last weekend.

“Standard Bank Namibia would like to ensure our clients that our banking system is stable. We acknowledge that some of our clients had experienced problems with our electronic payments, which the bank immediately identified and are treating with the necessary urgency to ensure that all issues are addressed swiftly,” said Surihe Gaomas-Guchu, Marketing, PR and Communications Manager in response to a query by The Namibian.

Two weeks ago, the bank informed customers that it would be undertaking scheduled maintenance on its system.

Standard Bank completed its system localisation of personal clients migration to a local banking system from South Africa in February 2012.

“The most recent changes to the bank’s systems are scheduled upgrades and routine maintenance. These system changes are not related to the system localisation programme,” Gaomas-Guchu said.

“We do not envisage any issues with payments at monthend and assure our customers that we will address any issues or concerns brought to our attention swiftly.”

Source : The Namibian