GWM Introduces Extended Warranties and Service Plans

GWM Southern Africa has just announced the extension of its warranties, as well as the introduction of new service plans on selected vehicles to offer customers additional peace of mind and support.

Warren Olsen, Chief Operating Officer of GWM South Africa said: “Purchasing a new vehicle is a major financial commitment, and everyone wants the reassurance that their manufacturer will be there for them should the unforeseen occur. In addition, service plans enable the customer to breathe a little easier around their vehicles’ scheduled services, and are likely to ensure that vehicles get serviced at the prescribed intervals, facilitating optimal functioning.”

He adds: “The move to extend our warranties and introduce service plans therefore shows GWM customers that we have the utmost faith in our vehicles, enough to make this investment, and that we are dedicated, more than ever, to giving our customers the after-sales support they so rightly deserve.”

Extended warranty period

Going forward, GWM customers who purchase a new GWM vehicle – with the exception of Steed Single Cabs – will be covered by a 5-year/100 000 km warranty (the warranty has been extended by two years). All Steed Single Cab models will be sold with the current 3-year/100 000 km warranty.

Service plans with selected new GWM vehicles

A 5-year/45 000 km service plan will be standard with the GWM C20R compact hatch, as well as the GWM M4 mini-SUV and GWM C30 sedan, both intended for launch soon. The soon to be launched GWM C50 sedan and GWM H6 SUV will be available with a 5-year/60 000 km warranty. Service plans will not apply to GWM Steed Double or Single Cabs.

Uwe Kessler of Pupkewitz GWM says, “the introduction of extended warranties is a major step forward for GWM and its customers. We can now offer customers even more value for money and with the strength of the GWM brand, I can safely predict a 30 to 50% increase in sales and 100% customer satisfaction.”

With the extended warranty and service plans, GWM South Africa is proving to its customers that the brand is serious about its after-sales service and its future in Southern Africa.

The GWM story

Great Wall Motors started production in Baoding, China in 1984. Just like its namesake, the famous landmark, Great Wall Motors is a well-known name in China. Its pick-ups and SUVs have been best sellers in China for decades, and since then the brand is gone global.