Standard Bank Namibia has opened in-store branches at Metro Hyper in Kleine Kuppe and Pick n Pay supermarket in Wernhil on Tuesday, providing welcome relief to anyone who finds it difficult to visit the bank during normal working hours.

Pick ‘n Pay in-store branches will be open from 10h00 to 18h00 on weekdays and 08h00 to 12h00 on Saturdays, while Metro will be open from 11h00 to 19h00 on weekdays and 8h30 to 12h00 on Saturdays.

Speaking at the launch, the bank’s Head of Consumer and High Net Worth (CHNW), Karen van der Merwe, said the opening of in-store branches will be limited to only two for the time being, but that the door is open to expanding the in-store footprint depending on future demand, adding that the in-store branches offer great convenience as they allow customers to do banking while shopping.

‘With the in-store branches, we hope to broaden access to banking while also providing convenience for our customers who would otherwise find it difficult to visit a normal branch during the course of a normal working day. An added benefit is that they are open for longer than regular branches,’ she explained.

She stated that the in-store branches provide basic services such as opening bank accounts, issuing debit cards, internet banking registration, PayPulse App registration, and activation, as well as bank statements, bank account confirmation letters, account activation, and loading or amending electronic account payment limits.

‘Our solution is to tailor banking solutions to meet the needs of our customers and make them accessible or reachable in ways that are convenient for them. These in-store branches are the most recent of many innovations that we have implemented in recent years as we continue to put the customer at the centre of everything we do,’ Van der Merwe concluded.

Source: The Namibian Press Agency