Oshakati: Oshana Region Governor Hofni Iipinge has called on healthcare professionals at Oshakati Intermediate Hospital to improve efficiency, professionalism, and accountability, saying quality healthcare depends not only on infrastructure and equipment but also on the attitude of those providing services. Iipinge made the remarks on Thursday during a meet-and-greet engagement with healthcare professionals at the hospital, where he acknowledged the challenges facing the health sector while urging staff to prioritise patient care.According to Namibia Press Agency, Iipinge highlighted issues such as long waiting times, absenteeism, and poor time management as major contributors to the difficulties experienced by patients seeking medical assistance. He emphasized that long queues, unnecessary delays, and extended lunch breaks exacerbate the suffering of patients waiting for medical attention. "Every minute matters in a hospital. A patient waiting in line is not merely waiting for a file or a consultation. The y may be waiting for relief from pain. They may be waiting for hope. They may even be waiting for life-saving intervention. Let us therefore use our working hours effectively and efficiently, remembering that public service demands accountability and excellence," Iipinge stated.He also urged the hospital staff to uphold compassion and treat every patient with dignity and respect, noting that quality healthcare extends beyond buildings and medical equipment. "Pain should never be met with indifference. Fear should never be met with harsh words. Illness should never be accompanied by humiliation. Compassion costs nothing, yet it remains one of the greatest medicines we can ever provide," Iipinge remarked.The governor acknowledged that Oshakati Intermediate Hospital continues to operate under pressure as one of the busiest referral hospitals in northern Namibia, receiving patients from several regions. He noted that parts of the hospital infrastructure date back to the 1960s and that the facility continues to experience challenges, including shortages of doctors, specialized personnel, medical equipment, and essential supplies.