Service standard at NaTIS to improve

Acting CEO of the Roads Authority Conrad Lutombi and Acting Divisional Manager for Transport Information and Regulatory Services Melvin Van Wyk with Roads Authority staff members at the launch. (Photograph contributed).The Roads Authority this week launched their Customer Service Charter for the period 2013-2016. This comes after the Roads Authority last year received numerous complaints about the quality of service at NaTIS and Transport Regulation Offices.
The acting Chief Executive Officer of the Roads Authority Conrad Lutombi said during the launch of the charter that the development of the Customer Service Charter is an important landmark that will guide the institution in its service delivery and will enable it to deliver quality service to customers especially at NaTIS offices country wide. “The Customer Service Charter will be our guiding tool to effectively and efficiently serve our customers in a professional and consistent manner”.
In addition, he mentioned that the Roads Authority has increased its staff capacity at NaTIS centres, especially front line staff such as Vehicle and Driver Examiners and Licensing officers at several NaTIS offices countrywide.